What Is Patient & Family Centered Care?
Mott recognizes that we are not only a "children’s hospital," but also a family hospital. When a child becomes ill, the entire family needs care. In order to create a true healing environment, we must make every effort to keep families together, communicate fully and frequently, and make shared decisions. We view patients and family as partners in care. We call this Patient & Family Centered Care, or PFCC.
Patient & Family Centered Care is a model of providing care that recognizes and respects the uniqueness of each family and encourages and empowers families to partner with health care providers. Opinions are asked, values are respected, and family members are viewed as key members of their child’s health care team. This partnership will provide your child with the best opportunity to heal.
The core principles of Patient & Family Centered Care are:
Providing dignified and respectful care by listening to and honoring each family’s personal values, practices and beliefs throughout all phases of care
Communicating and sharing accurate and complete information with patients and families in a timely manner in order to build trust and partnership
Creating an environment where families not only have the right to advocate for their child but are welcomed to do so without barriers
Encouraging patients and families to participate in decision-making at the level they choose
Providing opportunities for patients and families to collaborate with staff, faculty, and students to help create new and improved policies, programs and services by sharing experiences, advice, and wisdom gained through their personal health care experiences.
To learn more about the Office of Patient Experience, contact us at [email protected]