The patient portal and parents
The Michigan Medicine Release of Information office is currently closed to walk-in services. If you have a MyUofMHealth Patient Portal account, you can submit requests for copies of medical records from the portal by using the Medical Record Request form listed under the My Record section.
If you do not have a portal account, follow this link for instructions on how to create a MyUofMHealth Patient Portal account. If you need assistance with account recovery or setting up your portal account, you can call the MyUofMHealth Patient Portal Help Desk at 734-615-0872.
MyUofMHealth Patient Portal Help Desk
Phone number for patients and staff: 734-615-0872
The Help Desk is available Monday through Friday 7am – 7pm and Saturday 8am – 1pm.
MyUofMHealth.org is the patient portal that connects you to the University of Michigan Health System and C.S. Mott Children’s Hospital.
What is proxy access
- As a parent, you can use MyUofMHealth.org to be involved with your child's health information. Using the patient portal to view another patient's information is called proxy access. Patient privacy is extremely important to us, so we have developed a policy around parents' and guardians' access to their child's patient portal that follows state and federal laws. This means that you can see different amounts of information based on your child's age. Adults can also grant proxy access to a family member or friend--Learn more about proxy access for adult accounts.
Using the portal as a parent
Here is a general breakdown of what parents or guardians can see with proxy access to their child's account:
|Patient age||Information available to parents|
|0-11 years||Full access to all information and functionality available on the portal|
|11-18 years||Limited access to information and functionality on the portal, which follows laws for patient confidentiality during this age range. Access includes: •Allergy list •Immunization records •Secure messaging to patient’s care team|
|18 + years||No automatic access to information, as the patient is now a legal adult. The patient can choose to give another adult, including their parents, proxy access to their portal. Read more about proxy access for adults.|
For many parents, it's hard to accept that their children are unable to share their medical records from ages 11-18. Often parents take the lead for their child’s health needs and their child may not have a desire for full control of their health care choices. But, federal and state guidelines and our own policies are in place to protect teens that do need to keep some health care choices private. You’ll notice that from ages 11-18, there are parts of portal functionality that would be available to the patient if the patient has their own account. Teens can request their own accounts with the approval of their primary care doctor or pediatrician, who helps make sure that they will be capable of safely using the portal. Keep in mind that this describes the level of access you have to your child’s health information on the patient portal. It does not change the legal rights you have to traditional medical records. Learn more about requesting medical records.
How to sign up for proxy access
To view your child’s information, you must have a MyUofMHealth.org account for yourself. An account is available to you even if you are not a patient at U of M. Once you’ve received proxy access, your personal account will be connected to your child’s. You will log into your own account to view your child’s information.
- If you don't use the patient portal already, visit MyUofMHealth.org and click “Request one now” to create your own account.
- Then, you will request Proxy Consent Form online using this form .
- Sometimes additional information is required to make sure we only allow the right people to access a patient’s information. You will be contacted if this is the case.
It can take some time to get your own account started because your identity will be verified before you can access your sensitive health information. Proxy access usually takes three more days to verify, which allows time for the team to ensure only the right people are gaining access to health information.
Get help with the patient portal
If you have questions about proxy access, you may e-mail us at HIM-PatientPortal@med.umich.edu, or you can call our Health Information Management Department at 734-615-0872 Monday through Friday 7am – 7pm and Saturday 8am – 1pm.