Frequently Asked Questions

eCheck-In Call Out

Skip the check-in line at your next appointment with our convenient eCheck-In and mobile arrival service. Our eCheck-In service lets you update your personal and health information, and answer health questionnaires prior to arriving at your appointment.  

What are "visiting" hours?

We have a “Family Presence and Visition” policy at UMHS. There are no visitation restrictions for family members of pediatric patients. For siblings and non-family visitors, visiting hours do exist and are 9 a.m. to 9 p.m. All those entering Mott must obtain an identification badge from the registration desk or a clerk station (located on each floor). After 7 p.m., everyone must check in at the information desk in Taubman (on Level 2).

Where do I park and how much does it cost?

Parking for patients, family members and visitors is available at two parking structures, both located on East Medical Center Drive. Visit our Parking section for detailed information on parking rates, where to get your ticket stamped, Inpatient Visitor Parking Passes and more.

Where is Lost & Found?

If you leave something behind, please call 734-647-8448 and we will be happy to help you. You can also visit our Lost and Found area in University Hospital, room UH 1A210.

How do I find my specific clinic/where to go for my appointment?

We recommend that you ask for specific directions when scheduling your appointment. You may also find our hospital maps to be of assistance.

Can someone escort me to my appointment?

Escorts are available 24 hours a day.

If you need transport assistance between 7:30 a.m. and 4 p.m., stop by the patient transportation station located next to the information desk on Level 2 of Taubman.

If you need transport assistance between 4 p.m. and 7 a.m., go to the information desk and staff there will be happy to call the patient transport dispatch center to request a transporter for you.

Where can I find information about Labor & Delivery?

During your prenatal visits, you should discuss when to call your doctors or midwives if you think you may be in labor. You should receive specific instructions regarding the phone number to call and when to expect to leave home. If at any time you are unsure about what to do, call our Labor & Delivery nurses at 734-764-8134. Women's Hospital Birth Center Tour.

Can I bring my laptop?

Family Members and guests looking for internet access can connect their laptop or device to our Guest Wi-Fi. Go into setting in your device. Click on Wi-Fi. Click on MGuest-UMHS. A disclaimer screen will appear. Click accept and you will have access to our guest network.

Where are ATMs located?

There are three ATMs in the lobby on the 2nd floor of C.S. Mott Children’s Hospital.  In addition, ATMs are also available on the second floor of University Hospital next to the cashier’s office, just down the hall from the Gift Shop.

There are signs overhead in the hallways to help you locate which hospital you are in, and you should feel free to ask anyone with U-M identification for assistance.

Where can I get something to eat?

We offer numerous on-site food options. Visit our dining section for details.

How can I get a copy of my child's medical record?

You can find complete information about obtaining copies of medical records on our site. If you can’t find the information you are looking for on that page, please call our Release of Information Unit at 734-936-5490.

What do I need to know about the phones in patients' rooms?

There are phones in all patient rooms. Local calls are free. It is possible to make long distance calls from these phones, but you will need a phone card to do so. Please note that you must dial 97 to get an outside line.

In addition, pay phones are located at the end of most halls. If you need assistance acquiring a phone card, please talk to your health care team or Unit Host.

Can I use my cell phone to make long distance calls?

Cell phones may be used on the floors and in patient’s room, but regulations prohibit use within one (1) foot of a medical device and use of two-way radios or push-to-talk functions. Cell phones may not be used in the Intensive Care Unit (ICU) except in the waiting areas.

How can I volunteer at Mott Children's Hospital?

Volunteers are important members of our team. If you are interested in volunteering, please call our Volunteer Services Department at 734-936-4327 and ask for an application packet. Find out more about volunteering.

Can parents stay overnight with their kids?

Most Mott patient care units permit one parent or guardian to room-in overnight with the patient as the “parent partner in care.” However, this may not be available in all units, so speak with your unit host once you arrive.

How can I apply for a job?

Visit the University of Michigan job posting Web site.

Do you accept donations of used items or books?

Because Mott provides services to some of the most seriously ill or injured children and teens, we have infection control guidelines which prohibit us from accepting items that have been previously used. Visit our Giving Library page for more information on new book donations.

What items do you need the most?

We are in need of items such as new toys and craft activities for children of all ages to help make their hospital stay or a procedure a less stressful, more enjoyable experience.  For a full list of items, please visit our wish lists on the Gifts in Kind page.

I have a group that wants to come in and do a project at Mott, how do I set that up?

To ensure the safety of our patients, we are unable to accommodate community group events and tours.  If your group is interested in doing something to help patients at C.S. Mott Children’s Hospital, check out our opportunities to host a fundraising event or provide toys or activities for our Little Victors.

I have a class or group that wants to make cards for the patients for the upcoming holiday? Do you accept those?

No, we do not give out traditional cards to children, but if you are looking for something children can make, we can use decorated bookmarks that can be laminated and given to children as part of the Giving Library. Also, we do accept some artwork from area elementary and middle schools to display in window boxes around the hospital. In either case, we request items be upbeat and cheerful and not say anything about being sick, getting better soon, etc. Call 734-764-1260 or e-mail [email protected] for more information.