We understand that making decisions about whether and how to seek medical care during a pandemic can be complicated.
Our commitment to you is to provide the care you need, when you need it, where you need it, as safely and conveniently as possible. You don’t have to make these decisions alone!
Whether you are experiencing symptoms that concern you, or have questions about rescheduling a procedure that was cancelled, do not hesitate to contact your care provider. They will help you determine next steps that are right for you, and — in many cases — you won’t even have to leave home.
If you are experiencing life-threatening symptoms, dial 911 or go to your nearest emergency department. Do not delay in seeking emergency care. Waiting too long to seek care for some health care emergencies is a bigger risk to your health than the risk of contracting COVID-19.
Our Level 1 trauma centers continue to provide high quality emergency care, 24 hours a day, 7 days a week, even during the pandemic. We have put several measures in place to keep patients safe in our emergency departments. Learn more about our adult emergency services and children’s emergency services.
Elective Surgery and Procedures
Michigan Medicine is currently offering a full spectrum of surgical procedures, including elective procedures. Your provider will work with you to weigh the risks and benefits of undergoing an elective procedure, but for most patients it is safe and recommended to proceed with important medical procedures. We continue monitoring community spread of COVID-19 to ensure minimal risk of exposure for our patients, and are committed to maintaining the highest safety standards in all of our hospitals and health centers.
Lab Work and Imaging
In-Person Clinic Appointment
We are taking extra precautions to ensure patients who require a physical exam can safely and confidently receive care at our clinics. Some of our clinics are still operating in a limited capacity, but your care team will help you determine if you need to be seen in-person and schedule you for an appointment at the best location for you.
Medical Care and Consultation from Home
We offer a number of convenient ways to receive care without leaving your home:
- E-Visits: Fill out a questionnaire regarding your symptoms for a variety of specific conditions and receive a quick reply from a Michigan Medicine provider through the MyUofMHealth patient portal. If appropriate, diagnostic testing, medications and follow up care can be arranged as part of an E-Visit Learn more about E-Visits.
- Video Visits: Experience a live face-to-face visit with a healthcare provider using your smartphone or tablet and the MyUofMHealth mobile app. Learn more about Video Visits.
- After-hours primary care phone service: All of our primary care clinics offer an after-hours phone service staffed by Michigan Medicine registered nurses. This service is available 365 days a year for established primary care patients. Learn more about after-hours primary care.
We offer enhanced access to COVID-19 evaluation for Michigan Medicine patients and employees, including E-Visit and Urgent Care Video Visits for COVID-19, in addition to our COVID-19 Hotline and curbside screening.
To start an E-Visit, log in to your MyUofMHealth patient portal account and select “E-Visit” from the menu. To schedule an Urgent Care Video Visit, select “Visits,” followed by “Schedule an appointment.”
The COVID-19 hotline is available from 8 a.m. to 6 p.m., 7 days a week, only for patients and employees of Michigan Medicine, at 734-763-6336.
We are honored you have trusted us as your health care team, and will do everything we can to keep you safe.
Frequently Asked Questions About Receiving Care During the COVID-19 Pandemic
Yes, it is safe to go to a hospital emergency department if you are experiencing life-threatening symptoms.Our adult and children’s emergency departments are isolating patients with symptoms of respiratory illness to limit contact with other patients. Patients and staff wear face masks at all times, and each patient room is cleaned between patients. Learn more about measures we are taking to keep our patients safe from COVID-19. Waiting too long to seek care for some health care emergencies is a bigger risk to your health than the risk of contracting COVID-19.
- Chest pain or pressure
- Sudden or unexpected paralysis, weakness or numbness of the face, arm or leg on one side of the body, reduced vision in one eye, trouble speaking or severe headache (stroke symptoms)
- Unexplained stupor, drowsiness, or disorientation
- Broken bones and fractures
- A major injury, such as a head trauma
- Bleeding that does not stop after 10 minutes of direct pressure
- Loss of consciousness
- Poisoning or suspected poisoning
- Coughing up or vomiting blood
- Severe or persistent vomiting
- Severe or persistent abdominal pain
- Severe burns
- Suicidal or homicidal feelings
Call your primary care provider with questions about whether you should seek emergency care or whether you can be seen through a Video Visit or same-day in-person clinic appointment.