You will receive separate bills for services rendered at the University of Michigan. Professional services include charges from physicians, psychologists, nurse practitioners, social workers and physician assistants. Hospital charges include supplies, laboratory test, physical therapy, treatment rooms and medications.
Our customer service teams are available to help you with questions or concerns you have about insurance billing or other financial liabilities. Patient Financial Counselors are available for one-on-one financial counseling. Services provided include:
- billing inquiries
- charge and liability estimates
- establishing payment plans
- validation of insurance benefits
Hours of operation are Monday–Friday from 8 a.m.–5 p.m.
Patient Financial Counselors can be reached at (877) 326-9155 and 734-232-2621 or e-mail at PFC-Counselors@med.umich.edu.
For professional services billing questions:
Toll Free (800) 914-8561
Local (734) 647-5225
Fax (734) 647-5296
For hospital billing questions:
Toll Free (800) 992-9475
Local (734) 936-6939
Fax (734) 936-1708